Provided by: OHMYAI.INC
Contact Email: [email protected]
At OHMYAI.INC, we are dedicated to providing timely and effective support for all users of our application, KeepTranslate. If you encounter any issues, have questions, or wish to provide feedback, please do not hesitate to contact us.
How to Get Support
The primary channel for technical support is via email. Please send a detailed message to our support team at [email protected].
What to Include in Your Support Request
To help us resolve your issue as quickly as possible, please include the following information in your email:
- App Version: You can find this in the "Settings-About" window.
- macOS Version: (e.g., macOS Sonoma 14.0)
- A Detailed Description of the Issue: Please describe the problem you are experiencing, including the steps to reproduce it.
- Screenshots or Screen Recordings: Visual aids are extremely helpful for our team to understand the issue. Please attach them if possible.
Our Commitment
- Response Time: We aim to respond to all inquiries within 48 business hours.
- Scope of Support: Our support covers bug fixes, questions about features, and general assistance related to the functionality of KeepTranslate.
- Exclusions: Support does not cover issues related to your operating system, other third-party software, or hardware problems.
We appreciate your support and are committed to ensuring you have the best possible experience with KeepTranslate.